Refunds & Cancellations

We want you to be satisfied with what you buy from Fishbros, LLC. Because our work is individually scoped, cancellations and refunds are handled case by case, on the principles below.

Cancelling an engagement

• You may cancel an engagement at any time by contacting us in writing.
• If you cancel before work has begun, you receive a full refund of amounts paid for that engagement.
• If you cancel after work has begun, you are charged for the work performed up to the point we receive your cancellation, and any remaining balance is refunded.

Refunds

• To request a refund, contact us with your order or invoice reference and the reason for the request.
• We respond to refund requests within 5 business days and aim to reach a fair outcome with you directly.
• If something we delivered is not right, we will first try to put it right. Where that is not possible, we refund the affected portion of the fee.
• Approved refunds are returned to the original payment method. Your bank or card issuer decides how quickly the credit appears on your statement.

Recurring charges

Where a service is billed on a recurring basis, you may cancel at any time before the next billing date to stop future charges. Cancelling stops future renewals; the current period remains payable unless we agree otherwise.

Chargebacks

Please contact us before opening a dispute with your bank. Nearly every issue can be resolved faster by email, and we would rather fix the problem directly.

Contact

Refund and cancellation requests: fishbrosllc (at) gmail.com.